Support

Make sure you will hire the right support team’s manager who is the best fit for your company, but also aligns with what your customers and company…

Click here to see this page in other languages: English  多数联合国的会员国代表将前往纽约进行有关核武器禁令的谈判。他们也将会收到由数千位来自八十多个国家的科学家所签署的一封支持信-其中包括二十八位诺贝尔奖获奖者和前任美国国防部长。信中解释…

As these support team meetings iterate, often they begin to lose their focus and become more about showing up, than about knowledge share and…

Focusing on each customer individually instead of rushing to get things done can help create a long-term relationship of trust.Whether you’re new to…

Understanding the difference between customer service and customer support can be a challenge. At first glance, customer service and customer…

The difference between customer support and customer success has sparked a number of lively discussions. The roles share similar skill sets and…

When you first start up your customer service function, you may not need much more than an email inbox. Over time, as your team and your customer base…

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach…

“With the right customer support job ad, you can start filtering out applicants before they even apply.”Hiring is a time-consuming and fairly…

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