Tech and Gadget Cloudflare rolls out its 1.1.1.1 privacy service to iOS, Android | Apps Nov 12, 2018 Months after announcing its privacy-focused DNS service, Cloudflare is bringing 1.1.1.1 to mobile users. Granted, nothing ever stopped anyone from…
Tech and Gadget Sprint Is Throttling Microsoft’s Skype Service, Study Finds | Apps Nov 10, 2018 Sprint Corp. has been slowing traffic to Microsoft Corp.’s Internet-based video chat service Skype, according to new findings from an ongoing study…
Digital Marketing 3 customer service and communication principles for web designers and developers | Email Marketing Nov 10, 2018 Success in the web design business depends on delivering great-looking sites that delight your clients. But beyond the actual work, great customer…
Customer Services Which should come first, leadership or technical skills? | Customer Service Nov 9, 2018 Note: This post originally appeared on LinkedIn. This question came up during a recent conversation with senior training leaders. If you are…
Cyber Security U.S. Secret Service Warns ID Thieves are Abusing USPS’s Mail Scanning Service | Cyber Security Nov 9, 2018 A year ago, KrebsOnSecurity warned that “Informed Delivery,” a new offering from the U.S. Postal Service (USPS) that lets residents view scanned…
Customer Services Why You Should Be a Good Guest | Customer Service Nov 2, 2018 Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…
Tech News update OVO team up to offer the payment service on the e-commerce platform Nov 1, 2018 Indonesian e-commerce giant Tokopedia and Lippo Group-backed cashless payment service OVO today announced a new partnership that will make OVO…
Tech News update Europe’s most popular ride-hailing service is launching e-scooters | Tech Industry Oct 30, 2018 Mytaxi, the Daimler-owned Uber competitor, announced today it would launch an electric scooter pilot in Southern Europe later this year, with a full…
Tech and Gadget Tencent QR code payment service for public transport hits 50 million users across 100 cities |… Oct 26, 2018 Tencent’s QR code payment service for public transportation “sao yi sao” (扫一扫) has reached more than 50 million users across 100 cities since its…
Customer Services The Art of Troubleshooting for Customer Support Professionals | Customer Service Oct 23, 2018 Special thanks to Matt Dale, whose SUPCONF NYC talk inspired this post, and who was extremely generous with his knowledge while we were putting this…