Customer Services Fronteer Spotlight: Backend Engineer Eleonore Vonck – Tech| Customer Service Aug 13, 2018 Our Fronteer Spotlight series highlights some of our awesome team, the work we do, and what inspires us every day. Interested in joining us? Check…
Customer Services What to Do During a Week Full of Distractions | Customer Service Aug 13, 2018 Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…
Customer Services How to Prevent Customer Tweets from Going Public | Customer Service Aug 13, 2018 There are probably two desires for every company’s Twitter strategy:Get people to love us so they buy more Avoid public complaintsUnfortunately,…
Customer Services How SnapTravel uses Front – Tech| Customer Service Aug 13, 2018 About SnapTravelFinding travel accommodations can be exhausting — especially when you’re trying to strike a deal. SnapTravel is changing that by…
Customer Services 4 Tips to Help You Hire a Support Team’s Manager | Customer Service Aug 13, 2018 Make sure you will hire the right support team’s manager who is the best fit for your company, but also aligns with what your customers and company…
Customer Services Customer Experience Marketing: The Importance of a CX-Centric Mindset for Today | Customer Service Aug 13, 2018 As the chief marketing officer of a customer experience intelligence company, I am often asked for my thoughts on the intersection between marketing…
Customer Services Why Service Leaders Need to Be Role Models | Customer Service Aug 13, 2018 The exact words the restaurant manager used were, “I’m not arguing with you.” Funny, because arguing was exactly what he was doing. My wife and I…
Customer Services Salesforce Influencers: Find your voice with Amy Oplinger | Customer Service Aug 13, 2018 “Don’t be afraid to show your true colors. Embrace your “feminine traits” or values–such as selflessness, empathy, collaboration, flexibility, and…
Customer Services 3 Takeaways for Improving Restaurant Customer Experience | Customer Service Aug 13, 2018 As a customer success manager at InMoment, I’m always looking for new ways to help my clients optimize their customer experience. Luckily, I hit the…
Customer Services AI, Curiosity, and the Future of Human Customer Service | Customer Service Aug 13, 2018 You know those toy block sets, where you have to push a bunch of brightly colored shapes through matching slots? Red star block goes into red star…