Cyber Security Who Are the Digital Service Providers (DSP) under the NIS Directive? Jan 27, 2020 The European Union developed the Directive in response to the emerging cyber threats to critical infrastructure and the impact cyber-attacks have on…
App and Software TikTok Packs a Lot More Into Its Updated Terms of Service Jan 10, 2020 The prohibition on harmful or dangerous organizations or content was expanded, and in addition to terrorists and terrorist organizations, it…
Digital Marketing Asia’s first LGBT-focused streaming service tackles taboos Jan 1, 2020 A rom-com about a lesbian flight attendant and a romance in a gay spa are among the shows featured on Asia’s first LGBT-focused streaming service,…
Email Marketing Is Shopify’s email marketing service all it’s cracked up to be? Nov 27, 2019 Everyone in the world of ecommerce is excited to hear the news that ecommerce software provider, Shopify, has added an email marketing service to…
Customer Services Importance of Artificial Intelligence in Customer Service Nov 26, 2019 Ask any business leader and they will stress why exceptional customer experience (CX) is the top priority for any business in any industry domain.…
Tech News update Google Cloud Print will be taken out of service starting from 1 January 2021 Nov 24, 2019 After being in beta since a decade, Google Cloud Print will be decommissioned on 31 December 2020. The announcement comes almost a year earlier than…
Tech News update Perlego raises $9M Series A for its textbook subscription service Nov 19, 2019 Perlego, the textbook subscription service, has raised $9 million in Series A funding. Backing the round is Charlie Songhurst, Dedicated VC, and…
Customer Services How Surveys Can Make Service Failures Worse Nov 13, 2019 The very last thing I mentioned to him once we spoke in particular person was, “I am bored with you losing my time. I am taking my enterprise to a…
Tech News update Voi raises another $85M for its European e-scooter service Nov 11, 2019 Voi Technology, the “micro-mobility” startup that operates an e-scooter service in a 38 cities across 10 European countries, has raised an $85…
Tech News update Dropbox launches its file-transfer service for all users Nov 5, 2019 Dropbox is rolling out its previously-announced file-transfer service to all users from today after a four-month beta period. The cloud-storage giant…