Service

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…

Whether you’re managing a customer success team, account management team, or client services team, you know that transitioning customers from your…

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…

There’s often a tug of war going on between the need to bring new work into your business, and actually completing the work you’ve already promised…

The International Customer Management Institute (ICMI) held its annual Global Contact Center Awards party this past May. Gopher Sport won the 2018…

It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to…

Let’s be honest with each other for a moment. We rarely take immediate action when we read blog posts. Most of the time, we read something, decide if…

You’ve probably heard about the General Data Protection Regulation (GDPR), the new European Union data privacy and protection law that strengthens…

Can you spare five minutes a day to improve crucial skills? That’s the premise behind Highbrow, a service that features more than 2,500 training…

Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a data management platform…