NEW PODCAST: Business Messaging, AI and the Future of Customer Service with Joshua March, CEO of…
August 21st, 2018 Business SMW Staff This week’s episode of Leads2Scale features Joshua March (Co-Founder and CEO, Conversocial), a leading…
Browsing Tag
Service
Three Reasons Why Consistency is Essential for Brand Loyalty | Customer Service
If you follow the InMoment blog, you know that we believe loyalty is the end all be all of customer experience efforts. If customers are loyal to…
Do Happy Employees Really Lead to Happy Customers? | Customer Service
You’ve probably heard the platitude, “Happy employees lead to happy customers.”
It’s one of those sayings that just sounds right. Famous leaders have…
Make customers happy with these 12 email templates | Customer Service
Most of our conversations with customers don’t take place in person.
Instead, we talk to them over live chat, phone, SMS text, or, the most popular…
Don’t Give Your Customers a Reason To Leave | Customer Service
Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave?
A study from NewVoiceMedia found that:…
Start-to-finish eStore customer service tips | Email Marketing
How do you stand out from all the similar businesses online? Customer service! If products, quality and pricing are equal, your eStore customer…
Meet Microsoft’s new managed microservices: Azure Service Fabric Mesh | Computing
Microsoft’s Azure platform services have always offered support for microservices. In fact, Azure Service Fabric has been there from the start.…
Prepare for Unexpected Surprises on Your Customer Journey | Customer Service
Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…
Mobile App Support: Why You Should Do it and How | Customer Service
Providing a mobile app support presents new challenges— troubleshooting for all kinds of devices and it provides an opportunity for big wins.As of…
Best practices for building a Front plugin | Customer Service
This is a guest post by Paul Dornier, Co-Founder and CEO of MeetingBird.
At Meetingbird, we recently launched a free plugin for Front that allows…