Email Marketing Best practices for online customer service | Email Marketing Sep 21, 2018 Nearly 80 percent of consumers have decided not to complete a transaction or make an intended purchase because of a “poor service experience.” So if…
Customer Services 4 Areas to Perfect for a Mature CX Program | Customer Service Sep 20, 2018 In the world of customer experience (CX), your efforts can successfully differentiate you from your peers, but in order to achieve this, you need to…
Customer Services What Is Support-Driven Growth? | Customer Service Sep 20, 2018 Plenty of companies pay lip service to customer service being the heart of the business. With Support-Driven Growth, it actually is. To the…
Email Marketing Should you consider outsourcing customer service for your eCommerce business? | Email Marketing Sep 19, 2018 Exceptional customer service plays an essential role in the success of any eCommerce business. This is even more true now that the voices of…
Artificial intelligence Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets | Artificial… Sep 19, 2018 For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered…
Web Development Microsoft’s SignalR real-time service moves to the cloud | Web Development Sep 19, 2018 Version 2.4.0 of the ASP.Net SignalR real-time communications library will support Azure SignalR Service, a managed service for adding real-time web…
Customer Services 5 Best Time Management Hacks for Customer Support Teams | Customer Service Sep 19, 2018 “The goal is to improve time management skills by encouraging agents to complete time-consuming tasks quickly, not to work them to death.”Customer…
Email Marketing Celebrate Customer Service Week for your retail and eCommerce business | Email Marketing Sep 19, 2018 Customer Service Week is a nationally recognized celebration of the importance of customer service and the people who devote their career to working…
Tech and Gadget Korea Customs Service Partners with Samsung SDS to Build Blockchain Customs Platform | Crypto Sep 15, 2018 The Korea Customs Service has signed an agreement with Samsung SDS to deploy blockchain technology for its customs clearance system, according to…
Customer Services Why you need to integrate Salesforce with your email | Customer Service Sep 15, 2018 Do you struggle with getting your team to keep your Salesforce records up to date? You’re not alone. The average sales rep spends 32 minutes a day…