Service

Nearly 80 percent of consumers have decided not to complete a transaction or make an intended purchase because of a “poor service experience.” So if…

In the world of customer experience (CX), your efforts can successfully differentiate you from your peers, but in order to achieve this, you need to…

Plenty of companies pay lip service to customer service being the heart of the business. With Support-Driven Growth, it actually is. To the…

Exceptional customer service plays an essential role in the success of any eCommerce business. This is even more true now that the voices of…

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered…

Version 2.4.0 of the ASP.Net SignalR real-time communications library will support Azure SignalR Service, a managed service for adding real-time web…

“The goal is to improve time management skills by encouraging agents to complete time-consuming tasks quickly, not to work them to death.”Customer…

Customer Service Week is a nationally recognized celebration of the importance of customer service and the people who devote their career to working…

The Korea Customs Service has signed an agreement with Samsung SDS to deploy blockchain technology for its customs clearance system, according to…

Do you struggle with getting your team to keep your Salesforce records up to date? You’re not alone. The average sales rep spends 32 minutes a day…