Email Marketing 10 customer service rules every web professional should follow | Email Marketing Oct 2, 2018 As website professionals, we function mainly as a service-based business. And like any service based business, customer service is critical to our…
Tech and Gadget Carpooling service Klaxit partners with Uber for last-minute changes | Industry Oct 1, 2018 French startup Klaxit connects drivers with riders so that you don’t have to take your car to work every day. And the company recently announced a…
Innovation Robots Are Coming for Service Jobs | Feature Tech Sep 29, 2018 JOB THIEF First came the factories. Between 1993 and 2007, as U.S. factories became highly automated, every new robot eliminated 5.6 human jobs, an…
Customer Services How to create transparency in the workplace with Front & Guru | Customer Service Sep 29, 2018 Is your team constantly asking for answers or advice? Is information about your team constantly changing? Are teammates uncertain or second-guessing…
Cyber Security Secret Service Warns of Surge in ATM ‘Wiretapping’ Attacks | Cyber Security Sep 28, 2018 The U.S. Secret Service is warning financial institutions about a recent uptick in a form of ATM skimming that involves cutting cupcake-sized holes…
Tech and Gadget China’s Didi Chuxing launches taxi-hailing service in Japan | Apps Sep 27, 2018 China’s Didi Chuxing is fighting fires at home around passenger safety, but overseas the ride-hailing giant has moved into another new market after…
Tech and Gadget As thrill of flying ends, retired pilot vows to soar high via Church service | Social Media Sep 27, 2018 Capt. Rizalino “Totoy” Irizari delivers his speech on his final flight after 30,000 hours of flying and 48 years in service. Image:…
Tech and Gadget Instana raises $30M for its application performance monitoring service | Industry Sep 26, 2018 Instana, an application performance monitoring (APM) service with a focus on modern containerized services, today announced that it has raised a…
Customer Services Why Some Employees Are Always Late | Customer Service Sep 26, 2018 Many years ago, a coworker and I decided to walk across the street to the deli to grab a quick lunch. It was a hectic day and we both planned to eat…
Artificial intelligence Microsoft brings AI and AR to Dynamics 365 to reinvent sales, customer service, marketing |… Sep 26, 2018 More about artificial intelligence Microsoft is bringing artificial intelligence (AI) and mixed reality to Dynamics 365, according to a Tuesday…