Email Marketing Offer a clothing rental service? Here’s what you need to know | Email Marketing Oct 6, 2018 Consumers’ relationship with clothes sure has changed over the last decade. Today, with the help of a clothing rental service, anyone can wear a…
Cyber Security Cop charged with selling phone tracking service on dark web | Cyber Security Oct 5, 2018 A French police officer has been charged with using police intelligence data to power a mobile phone tracking service sold via the dark web. The law…
Customer Services Lessons From the Overlook: Sometimes Work Isn’t Fun | Customer Service Oct 5, 2018 Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…
Customer Services Four Guiding Principles for CX Metrics with Meaning | Customer Service Oct 4, 2018 When it comes to metrics, the human race is a little obsessed. We measure our weight, height, IQ, wealth, and now our followers on social media.…
Customer Services Marketing Messages: 5 tips for understanding your competition | Customer Service Oct 4, 2018 You have a concept, a vision, a product, an audience. So why do you need to know what anyone else in your market is doing? You need to know what your…
Tech and Gadget Go-Jek is close to launching a ride-hailing service in Singapore | Industry Oct 4, 2018 Indonesia’s ride-sharing startup Go-Jek plans to land in Singapore, its arch-rival Grab’s HQ, as soon as this month as its regional expansion…
Social Media Anti-spam service Truecaller is now a messaging app too | Social Media Oct 3, 2018 Truecaller, the app that helps screen spam calls and messages, is becoming a chat app as it continues to develop into a social service. The company…
Mac Verizon’s $50 5G Home Internet Service Launched Today | Mac Oct 2, 2018 Verizon’s 5G home broadband service is today launching in parts of Indianapolis, Houston, Los Angeles, and Sacramento, Verizon announced this…
Customer Services The right way to respond to feature requests | Customer Service Oct 2, 2018 Even the best products with the most passionate users will have these “success gaps” — a disparity between your product and the user’s desired…
Customer Services Deliver Consistently High-Quality Service With Peer Feedback | Customer Service Oct 2, 2018 Quality Assurance in any industry is key to a product’s success. In software development, we measure quality in terms of conformity to requirements…