Learned

Living in Taiwan has been an eye-opening experience, to say the least. Instead of regaling you with stories about monkeys invading Taiwanese…

Last Friday, Google mistakenly delisted Search Engine Land from its index and search results. That meant none of our pages showed up in Google…

Microsoft founder Bill Gates once said that learning to code “creates a way of thinking about things that I think is helpful in all domains”. But if…

After debuting a new trailer earlier this week, a confident Sony Pictures brought the first 35 minutes of Spider-Man: Into the Spider-Verse…

Greetings from sunny and sweaty Orlando, Florida! It’s been a long, lovely, crazy week behind the scenes at Get Rich Slowly. I’ve spent the past ten…

Newsletters can sound like a pretty boring business, and they definitely can be. But, beyond being boring, they can be a deep way to connect with…

Guest post by Jon Terry. Lean is an evolved approach to business that emphasizes transparency, accountability, and efficiency in order to maximize…

I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today. My first contact center job…

“It’s been estimated that we scroll through in a given day, between apps, social media, texts, articles, the equivalent of the height of the Statue…

Years ago, when MailChimp was a smaller company, Friday mornings were a time to gather and talk about what’s going on around the office. But now that…