Experience

The current World of Warcraft leveling experience isn’t what it should be and needs to be improved further, Blizzard’s technical director Patrick…

Becoming customer-centric doesn’t just happen. It begins with a vision which, over time, becomes a fully-immersive reason for and way of doing…

Customer-centric marketing can take run-of-the-mill marketing plans and add in the insights that can only be gained from your support team.It’s no…

Lufthansa passengers flying from Frankfurt to Dubai on flight LH630 were the first to experience the airline’s new prototype “VR Moving Map”,…

As the chief marketing officer of a customer experience intelligence company, I am often asked for my thoughts on the intersection between marketing…

As a customer success manager at InMoment, I’m always looking for new ways to help my clients optimize their customer experience. Luckily, I hit the…

A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. Although AI is yet…

Customer expectations keep going up, and up, and up. Customers today don’t give your company or organization a “pass” because you’re in B2B, or…

Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the…

Takeaway: Every emotion you experience is really just excitement. Relabeling your negative feelings as excitement lets you step back from what you’re…