Experience

AB Tasty has raised a new $40 million funding round led by Credit Mutuel Innovation with existing investors Korelya Capital, Omnes, Partech and…

WhatsApp rolled out an additional feature called interactive message template a month back for WhatsApp Business API. As the name suggests, this…

The journey to effective customer experience (CX) includes many steps. We’ve already talked about three of those steps listening to customers,…

Not all jobs require extensive workplace experience or years of post-secondary education (and its attendant student loan debt). Some entry-level…

I started designing websites for clients despite having no experience.  In fact, my portfolio website was the first one that I built from scratch.…

Save time with quick buttons and shortcuts Since its latest visual update, Gmail has been offering quick interaction buttons. Just point the mouse…

What is customer friction? Friction is any obstacle that gets in the way of a customer’s journey. It can be something that slows them down,…

We read every day about how companies are transforming their businesses through technologies like artificial intelligence, machine learning, robotics…

It’s still up to a human to deliver great service and drive you to your destination once you’re in the car. Lyft drivers are almost always friendly…

Customers in today’s marketplace have high expectations whenever they engage with a business. Time is a commodity in today’s world, and if…