Four Guiding Principles for CX Metrics with Meaning | Customer Service
When it comes to metrics, the human race is a little obsessed. We measure our weight, height, IQ, wealth, and now our followers on social media.…
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4 Areas to Perfect for a Mature CX Program | Customer Service
In the world of customer experience (CX), your efforts can successfully differentiate you from your peers, but in order to achieve this, you need to…
Struggling With Brand Awareness? Here’s How CX Can Help You | Customer Service
“Great customer service can drive brand awareness by encouraging customers to rave about how they were treated.”Great software companies like…
How to Gain Big CX Insights from Small Details | Customer Service
My wife, Sally, and I really enjoy wine.
It’s fun to explore new wineries and share both bottles and experiences with friends. So we were a little…
Social Media, CX, and Lessons From Working With Steve Jobs: LiveWorld’s Peter Friedman on…
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Fully 97% of Americans…
Bad CX Surveys? Not With This Checklist! | AI
Apple reached $1 trillion, but is it enough to beat Amazon?Learn how focusing on deeper customer relationships will help Apple – and your brand –…
Making Journey Maps Useful: CX Measurement Edition – Info AI
The future of retail: part oneUnderstand how customers will shape the future of loyalty…