Customer

It might be hard to believe, but Thanksgiving is just around the corner. Many businesses are focusing on closing out the year on a high note and…

Note: This post originally appeared on LinkedIn. This question came up during a recent conversation with senior training leaders. If you are…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…

Cutting-edge companies are turning to artificial intelligence and machine learning to transform how they interact with customers, strengthening…

Special thanks to Matt Dale, whose SUPCONF NYC talk inspired this post, and who was extremely generous with his knowledge while we were putting this…

Shopify is an ecommerce platform that allows merchants to sell their products in-store, online, on social media, and on the go. Today, the…

  Insurance companies are like the late Rodney Dangerfield: They get no respect. After all, insurance is only truly appreciated in the event of a…

If you ask the average person what it means to create value with a product or service, most will probably say something to the effect of saving money…

The Southeast Asia online-ride hailing service Grab has jointly announced a strategic partnership with Microsoft Corp. The companies have entered…

There’s no static formula for what customers want. As technology evolves — and the way we interact with customers evolves with it — preferences…