Customer

Customer experience (CX) has become an increased focus for marketers across industries, but many B2B marketers feel as though they need to catch-up…

Whenever you are assigned a task, you should be able to meet a customer deadline and that too through the realistic commitment of the deadline.…

Customers are the center of all businesses, which is why most companies have strategies regarding customer retention that involve strengthening…

An estimated $4.eight trillion dollars will probably be spent on-line by 2.1 billion customers by 2021. Each greenback and each shopper provides…

Often, as marketers, strategists, and leaders, we want only high-level interpretations of meaningfulness brand recall, favorability, and preference.…

Text or talk? Voice conversations are still critical, but data shows that the former is becoming a bigger part of customer service interactions. This…

Think of a time when you experienced truly excellent service. It may take you a few minutes I don’t mind waiting. Got it? Now compare that to a…

Google posted on Twitter that within Google My Business you can now highlight and post automatically suggested reviews as customer testimonials.…

Tech is a difficult — and fickle — beast to manage these days. Many companies are focused on building something flashy or rendering their competitors…

A year ago, Facebook-owned WhatsApp officially introduced its standalone app aimed at small business customers. Today, the WhatsApp Business app has…