Customer

When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer.How the…

The customer service rep sounded tired. I had called the company to ask about a recent bill. A past due notice had been mailed to me, even though I…

This piece was originally published by Mathilde Collin on Medium. In the early days of Front, it was impossible to know how we were doing as a…

“Being an MVP is not a point of arrival but the beginning of a new trail and becoming a real Salesforce evangelist is a long path, that starts with…

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach…

Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their…

Let’s just speak the truth about writing to customers: It’s difficult. Customers can be rude. Their writing can be unclear. And if your team has to be…

An overload of vertical tools are dragging down our productivity at work.A lot of the tools and apps we use at work today are “vertical” — they meet…

Identity theft protection firm LifeLock — a company that’s built a name for itself based on the promise of helping consumers protect their identities…