Customer

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…

A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. Although AI is yet…

Customer expectations keep going up, and up, and up. Customers today don’t give your company or organization a “pass” because you’re in B2B, or…

Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the…

Our Fronteer Spotlight series highlights some of our awesome team, the work we do, and what inspires us every day. Interested in joining us? Check…

To be human is to continually look for improvement, to innovate and to cast an eye to the future. Simply put – we live in an ever changing world.…

Focusing on each customer individually instead of rushing to get things done can help create a long-term relationship of trust.Whether you’re new to…

Understanding the difference between customer service and customer support can be a challenge. At first glance, customer service and customer…

According to HelpDocs Co-founder Jarratt Isted, the key is efficient communication, internally and with customers.HelpDocs is a support…

The battle for consumers’ hearts, minds and wallets won’t be won in R&D labs. Sure, shoppers love new gadgets and there’s always room for…