Customer

About SnapTravelFinding travel accommodations can be exhausting — especially when you’re trying to strike a deal. SnapTravel is changing that by…

Make sure you will hire the right support team’s manager who is the best fit for your company, but also aligns with what your customers and company…

As the chief marketing officer of a customer experience intelligence company, I am often asked for my thoughts on the intersection between marketing…

The exact words the restaurant manager used were, “I’m not arguing with you.” Funny, because arguing was exactly what he was doing. My wife and I…

“Don’t be afraid to show your true colors. Embrace your  “feminine traits” or values–such as selflessness, empathy, collaboration, flexibility, and…

As a customer success manager at InMoment, I’m always looking for new ways to help my clients optimize their customer experience. Luckily, I hit the…

You know those toy block sets, where you have to push a bunch of brightly colored shapes through matching slots? Red star block goes into red star…

How does a company with a highly complex product and unique implementation for each client consistently provide a top-notch customer experience and…

One of the topics I’m frequently asked about is how to follow-up with customers.  It takes careful planning, energy and investment to find and court…

With a rise in social media communications, the goal posts of customer engagement have forever shifted, demanding a more instant and personal…