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This piece was originally published by Mathilde Collin on Medium.Sure, we had growth, but when you start at 0, growth is the only option…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town…

Focusing on each customer individually instead of rushing to get things done can help create a long-term relationship of trust.Whether you’re new…

A Guide to Writing Customer Service Emails Despite the rise of social media, live chat services and chatbots, email is still one of the most…

4 Dimensions of Customer Trust Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has…

Mon, 15 Jan 2018, in Business, Customers, Entrepreneurship, Leadership, Startup Entrepreneurs should know how to manage their time, finances and human…

At some moments customer service job can be a challenge. Dealing with different people and trying to meet their expectations is not an easy task.…

Tue, 20 Feb 2018, in Customer Support Customers want one, well, two things above else. They want to save time and money. And since our online…

Proactive communication is an important part of customer service. It helps to facilitate the customer journey and inspires customers to stay loyal…

Thu, 22 Feb 2018, in Releases Ever wanted a quick snapshot of your mailbox?Enter the Ticket Counter. Its purpose is to quickly inform you of the…