How You Can Help Idyllwild After the Cranston Fire – Info Cust Service
VisitMany restaurants, shops, and other small businesses in Idyllwild depend on visitors to bring in revenue so they can pay employees and keep the…
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5 Tips to Use NPS Surveys to Find and Empower Advocates – Info Cust Service
Promoters from NPS surveys are way more than just numbers on your spreadsheet. Treat them like VIPs and it will impact the bottom line in a big…
These are the 5 productivity tools your team really needs – Info Cust Service
A lot of the tools and apps we use at work today are “vertical” — they meet specific needs for specific types of teams. Think of a marketing…
3 Ways Voice Can Take Your Feedback to the Next Level – Info Cust Service
At InMoment, we believe that interacting or listening to your customer shouldn’t just take place at a single point; we believe that you should be…
Why Companies Fail to Respond to Customers – Info Cust Service
The data shows that 35 percent of contact centers have no idea how much email volume to expect on a given day. That number jumps to 66 percent for…
The Definitive Guide to Choosing the Right Channel for Customer Survey – Info Cust Service
Don’t stuck with the one channel you’ve originally decided on. Add channels into the mix and achieve an insightful look into the customer journey.…
What’s the Difference Between Customer Service and Customer Support? – Info Cust Service
Understanding the difference between customer service and customer support can be a challenge.At first glance, customer service and customer support…
What’s the Difference Between Customer Support and Customer Success? – Info Cust Service
The difference between customer support and customer success has sparked a number of lively discussions. The roles share similar skill sets and goals,…
What’s the Difference Between Customer Service and Customer Experience? – Info Cust Service
Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the same…
What’s in a name? – Info Cust Service
We get questions all the time about how to create the perfect product name, and the answer is simpler than you think it is.
Let’s use a really simple…