Contact

WhatsApp is one of the most popular applications. It makes communication as simple as adding the correct number of anyone in the world and voila,…

iPhones are usually pretty good about keeping your contacts up to date across your devices and applications. But sometimes, due to incorrect…

I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today. My first contact center job…

Read this post in French, German, Spanish, and Dutch. As the Data Protection Officer at MailChimp, it’s my responsibility to make sure that…

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach…

The contact form is critical to all websites, small and large. There are many services available to embed contact forms into your own website,…

Popular messaging app WhatsApp is to start displaying ads alongside its Status feature, and is already allowing companies to contact you via…

Google’s visualization of its Contact Center AI Last week, Google announced a variety of new AI offerings, most notably…

Contact center leaders have agonized over the decision of whether or not to utilize artificial intelligence (AI) over the traditional human…

iPhones are usually pretty good about keeping your contacts up to date across your devices and applications. But sometimes, due to incorrect…