chatbots

Modern technology tools like AI-based virtual chatbots Improving customer experience, from e-Commerce to healthcare to telco services.

Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks.…

Getting people to love the idea of talking to computers instead of people is proving more difficult than we thought. Two decades after a generation…

Have you landed on a website lately and been greeted by a little box popping up in the corner to say “Hello”? You probably have because that’s a…

There are a lot of shiny new objects out there. Here’s how to stay current and spend wisely. July10, 20185 min read Opinions expressed by…

Verizon didn’t set out to build a customer-facing chatbot. But around ten years ago, the company was hot off the launch of Fios, its fiber-optic…

In 2017, more than 1.3 billion people used Facebook Messenger. Brands are now leveraging Messenger and other chatbot platforms to communicate…

Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that…

Now, more than ever, the growing trend of artificial intelligence (AI) and Chatbot technology has the incredible potential to increase your revenue…

Facebook never falters in a world where quantity of users is all that matters to it, but even that cloud nine won’t last forever.Let’s just face it,…