Soft Skills to Master for an Ever-Learning Customer Service Rep | Customer Service

If you are aiming for excellence, you can never stop learning and polishing your skills. What skills are needed for a great customer service?

There is a long-running debate over which set of skills is more important for a customer service rep, soft skills or technical skills.

A recent survey by Service Strategies concludes that 96% of respondents judged communication skills and interpersonal skills more important than technical skills for the success in customer support.  After all, to resolve any technical problem a CSR needs strong communication skills to effectively gather information, analyze it and find a solution which will help the customer.

A set of soft skills every CSR needs to learn:

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Published in Provide Support Blog, 2018. |
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