T-Mobile tops customer satisfaction survey, Sprint comes in last ahead of merger – Info Mac

J.D. Power is out today with its latest survey on satisfaction of customer care for wireless carriers. T-Mobile handily took top honors, but ironically, Sprint came in last place as the two are in the middle of a merger deal.

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J.D. Power’s U.S. Wireless Customer Care Full-Service Performance study took into account feedback from over 14,000 customers. One of the biggest take aways was that cross-training at call centers has reduced the amount of transfers, resulting in higher customer satisfaction.

Ironically, in the midst of a T-Mobile/Sprint merger deal, Sprint scored well below the industry average with just 2/5 power circles. If the merger does successfully go through, it will be interesting to see how the new T-Mobile would address such variance in customer service.

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